Account Closure

Introduction

Account Closure permanently deletes your Chagible account and the data connected to it. It is intended for people who no longer want to use Chagible. To clear your conversations while keeping the account, use Delete All Conversations instead. See Delete Data.

Before you begin

• Export any Task Tabs you want to keep, and download the images, spreadsheets, slides, and Local Finder lists you still need. See Export.
• If your account is on a paid plan (Plus, Pro, or Ultra), the plan must be ended first, because account deletion is blocked while a subscription is active. Contact the Support Team through Get Help.

How to delete your account

1. Select your name at the bottom of the sidebar to open User Account.
2. Scroll to the Account Deletion card, which states: “This action cannot be undone.”
3. Select Delete Account.
4. Read the prompt, Delete Account?, which states that the account and all associated data will be permanently deleted and cannot be recovered.
5. Select Yes, Delete Account to confirm, or Cancel to stop.

After you confirm, you are signed out and returned to the sign-in page.

Accounts on a paid plan

If you select Yes, Delete Account on a paid plan, a message titled Cannot Delete Account appears. It explains that an account with an active subscription cannot be deleted and asks you to contact support or wait until the subscription expires. Select OK, and then contact the Support Team through Get Help to have the plan ended.

Good to know

• Deletion is permanent. Conversations, folders, Local Finder data, and account details cannot be restored.
• If you sign in again later with the same email address, a new account is created, with no earlier conversations or settings.
• You can change your mind at any point before you confirm. Closing the prompt or selecting Cancel leaves the account unchanged.